Live Support Specialist – Vietnam

Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.Before you apply, please read the  page to learn more about our internal culture, values, and mission.As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to , , and through our products like , , and .Become a Krakenite and build the future of crypto!Proof of WorkThe TeamBy combining in-depth crypto knowledge, a passion for the industry, and a strong technical background, our Live Support team plays a strong role in our success and ability to deliver world class support. The Live Support team is critical in our mission of bringing crypto to every corner of the world, and is full of bright, charismatic individuals with a knack for helping others. Not only are they bright, but also vigilant and in-touch with the ever changing crypto world. Our Live Support team is incredibly adaptable, adjusting workflows and processes in matters of minutes to accommodate our clients’ requests and ensure that their Kraken experience is something to remember. In many cases, the Live Support team is the first point of contact for our clients, and it is our duty to leave a fantastic impression, while making sure inquiries are handled directly or escalated to the appropriate specialists.This is a fully remote role requiring English fluency, based in Vietnam.  You must be willing to work evenings and weekends.We're seeking passionate, security-first client experience wizards who are absolutely pumped about digital assets! Imagine this: You're part of a dynamic, top-tier team of client experience all-stars, working full-time and remotely. But here's the kicker: Our mission is what fuels our fire! We're talking about an unwavering commitment to making the crypto universe a better place for each Kraken client by providing a 6 star client experience on each interaction!

The Opportunity

    • Client Interaction: Handle frontline client interactions through phone support and chat, prioritizing swift issue resolution and exceptional client care
    • Comprehensive Training: Participate in rigorous training sessions spanning diverse topics, embracing a growth-oriented mindset for continuous learning about the industry, our extensive product line, and service offerings
    • Performance Excellence: Attain performance targets established by your Team Lead/Supervisor, aligning with Kraken’s overarching objectives
    • Crypto Market Expertise: Leverage your crypto market knowledge to tackle intricate challenges within a dynamic environment
    • Ongoing Support: Engage in regular one-on-one video sessions and coaching with your Team Lead.

Skills you should HODL

    • Security and Privacy Focus: Prioritize security and privacy for Kraken and our clients
    • Mission-Driven: Motivated by Kraken's mission and driven to create a seamless support experience for our diverse global client base
    • Flexibility: this is a full-time, 100% remote role, with various schedules and weekends required
    • Language Proficiency: Fluent in English and either Spanish or French
    • Crypto Proficiency: Possess a deep understanding of the digital asset industry and a strong knowledge of cryptocurrencies and trading
    • Client Support Experience: Minimum of 1 year of experience in providing phone support, email, and or instant messaging support to clients
    • Effective Communication: Excellent communication skills
    • Adaptability: Ability to thrive in a fast-paced environment.

Interested so far? Here’s how the hiring process will look:

    • Pre-screen assessment – around crypto and customer support (to be completed in 72 hours)
    • Video screen with our Talent Acquisition team (30 minutes)
    • Interview with the team (60 minutes)
    • Final interview with team managers/directors (60 minutes)

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know

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Product Manager – Regulatory Reporting

Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.Before you apply, please read the  page to learn more about our internal culture, values, and mission.As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to , , and through our products like , , and .Become a Krakenite and build the future of crypto!Proof of workThe teamThe Regulatory Reporting Product Group is responsible for the design, development, implementation, and operation of the firm’s regulatory reporting infrastructure that serves regulatory agencies around the globe. The Regulatory Reporting Product Group collaborates with product, finance, and operations groups across the firm to identify and understand the reporting rules and regulations, to understand the firm’s front, middle, and back-office systems that create reportable events, and design and build the reporting systems to comply with the regulatory requirements. The ideal candidate has experience with regulatory reporting at a crypto-exchange, investment bank, or clearing broker-dealer.  They have a background in compliance, business analysis, project management, and middle and/or back-office operations.  They are data-driven, technically adept and have a proven track record of product management achievement. The successful candidate thrives in a fast-paced, collaborative, process-driven environment and is able to adapt and adjust plans on-the-fly. This position requires interaction with a wide variety of internal stakeholders at various levels of the organization. 

The Opportunity

    • Conduct business analysis of existing execution and clearance and settlement systems processes, procedures, and policies.
    • Be the subject matter expert for multiple regulatory reports and stay updated on regulatory changes liaising with clients and other experts in the industry.
    • Research new regulatory developments and reporting requirements, and plan for integration into existing workflows.
    • Develop detailed technical solutions to meet regulatory reporting requirements 
    • Write technical PRDs, manage backlogs, and effectively prioritize new features vs. tech debt.
    • Develop product documentation including specifications, wireframes, site-maps, and process flows.
    • Collaborate cross-functionally with engineering, compliance, legal, accounting, finance, and operations to develop and steer product strategy, roadmaps, and business plans
    • Perform User Acceptance Testing and ensure requirements are understood and implemented as requested.
    • Evangelize the power of analytics and experimentation in building a data-driven organization.
    • Facilitate communication across all project phases and proactively alert management of changes to scope, timelines and resources.

Skills you should HODL

    • 5+ years experience in fintech or financial services as product manager, project manager or business analyst.
    • Experience in implementing Regulatory and/or Compliance related projects in a regulated financial services firm
    • Experience with brokerage operations and accounting and the transaction. lifecycle from order execution though clearance and settlement to final custody.
    • Intellectual curiosity, honesty, and humility. Desire to learn new skills and also share expertise.
    • Solution oriented, highly-motivated and proactive self-starter with first-principles thinking.
    • Macro-to-micro versatility: strategic mindset coupled with obsessive attention to detail. 
    • Well-rounded interpersonal skills, and ability to interact with diverse personalities. 
    • Outstanding organizational and communication skills and the ability to balance multiple priorities. 
    • Experience and knowledge of cryptocurrency is preferred. Interest and enthusiasm for cryptocurrency is a requirement.

Location Tagging: #EU #US #CANADA #LI-RemoteKraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know

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Senior Backend Engineer – Java

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.We are looking for a talented Java Developer (Mid to Senior) to join our KYC team. The successful candidate will join a greenfield project and partake in the full life cycle of software development, including requirement gathering, designing, coding, testing and deployment.

Responsibilities

    • Development and implementation of crypto related products
    • Underlying infra/arch upgrade
    • Performance tuning, online incidents trouble shooting, and system refactoring
    • Guide junior engineers’ daily work and do knowledges share, etc.

Requirements

    • Bachelor's/Master's degree in computer science, engineering or equivalent industry experience
    • 6+ years hands-on experience in JVM and Java ecosystem
    • Capable to cope with stress, and quickly learn new knowledge
    • Good cross team communication skills

Working at Binance• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Balance life and work with flexible working hours and casual work attireLearn more about how Binancians embody the organization’s , creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our .

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Swag Coordinator

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.Join the world class Binance marketing team as a swag coordinator.  The swag coordinator works across the marketing function to ensure that Binance swag and gifts are produced to the highest quality and deployed globally in an efficient manner.

Job Responsibilities:

    • Promotional Merchandise Management – support all marketing swag requirements from ideation to realization, including researching items to creating proposals.
    • Design and Branding – work closely with the Creative team for the swag design, ensuring the marketing objectives and brand guidelines are adhered to.
    • Procurement Support – coordinate with internal administrative and procurement teams for vendors and samples sourcing, contracting and budget management.
    • Production Management – oversee the manufacturing of merchandise items, ensuring they meet quality standards and are produced efficiently within timeline.
    • Order Collection and Distribution Coordination – maintain an organized swag request collection and approval tracker, and arrange delivery with Admin team on a regular basis.
    • Inventory and Budget Control – track stock levels, arrange restocking based on marketing requirement within budget.

Job Requirements:

    • Attention to details and collaborative spirit are essential to the success of this role.
    • Strong organizational and effective communication skills to work with internal stakeholders.
    • Excellent project and time management skills.
    • Adaptive to flexible working hours and remote collaboration.
    • Have good understanding about marketing and creativity.
    • Proficiency in Google Workspace applications (Google Docs, Sheets and Forms).
    • Fluency in English is required; fluency in Mandarin is an added advantage.
    • Experience in budget and vendor management is beneficial.

Working at Binance• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Balance life and work with flexible working hours and casual work attireLearn more about how Binancians embody the organization’s , creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our .

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Privacy Counsel

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Responsibilities

    • Provide legal advice on data privacy requirements to support the business globally
    • Develop, implement and review data privacy policies and programmes to ensure data privacy compliance for personal information collection, processing, transfer and disclosure (including the GDPR)
    • Facilitate compliance across all aspects of global privacy laws and regulations including data protection, data security and data breach rules
    • Draft, review, negotiate and administer legal and commercial documentation, in particular in relation to personal data transfers to third parties and cross-jurisdiction
    • Actively manage external counsel on contentious and non-contentious privacy-related projects internationally
    • Continuously monitor data privacy developments and provide practical advice to the relevant stakeholders
    • Support the development and implementation of legal strategy to reduce risks while balancing against the organization’s overall business strategy
    • Assist in negotiation of contracts for different business lines in the ecosystem, and support in a variety of risk management projects
    • Partner with cross-functional and regional teams and provide support on legal matters of varying complexity, sensitivity, and tangibility
    • Provide general support to the legal team

Requirements

    • Qualified lawyer with 7+ years of experience at a reputable global law firm and/or as in-house counsel
    • Experience dealing with data privacy laws (including GDPR) 
    • Experience with developing data privacy policies and processes
    • Experience with handling regulatory inquiries, requests for information and investigations
    • Interest in the cryptocurrency industry and its development
    • Master of Laws or Juris Doctor degree from a top law school
    • Strong team player and good business sense

Working at Binance• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Balance life and work with flexible working hours and casual work attireLearn more about how Binancians embody the organization’s , creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our .

Listed in: , , , , , , , , .

Senior Product Manager – Regulatory Reporting

Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.Before you apply, please read the  page to learn more about our internal culture, values, and mission.As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to , , and through our products like , , and .Become a Krakenite and build the future of crypto!Proof of workThe teamThe Regulatory Reporting Product Group is responsible for the design, development, implementation, and operation of the firm’s regulatory reporting infrastructure that serves regulatory agencies around the globe. The Regulatory Reporting Product Group collaborates with product, finance, and operations groups across the firm to identify and understand the reporting rules and regulations, to understand the firm’s front, middle, and back-office systems that create reportable events, and design and build the reporting systems to comply with the regulatory requirements. The ideal candidate has experience with regulatory reporting at a crypto-exchange, investment bank, or clearing broker-dealer.  They have a background in compliance, business analysis, project management, and middle and/or back-office operations.  They are data-driven, technically adept and have a proven track record of product management achievement. The successful candidate thrives in a fast-paced, collaborative, process-driven environment and is able to adapt and adjust plans on-the-fly. This position requires interaction with a wide variety of internal stakeholders at various levels of the organization.

The Opportunity

    • Conduct business analysis of existing execution and clearance and settlement systems processes, procedures, and policies.
    • Be the subject matter expert for multiple regulatory reports and stay updated on regulatory changes liaising with clients and other experts in the industry.
    • Research new regulatory developments and reporting requirements, and plan for integration into existing workflows.
    • Develop detailed technical solutions to meet regulatory reporting requirements Write technical PRDs, manage backlogs, and effectively prioritize new features vs. tech debt.
    • Develop product documentation including specifications, wireframes, site-maps, and process flows.
    • Collaborate cross-functionally with engineering, compliance, legal, accounting, finance, and operations to develop and steer product strategy, roadmaps, and business plans
    • Perform User Acceptance Testing and ensure requirements are understood and implemented as requested.
    • Evangelize the power of analytics and experimentation in building a data-driven organization.
    • Facilitate communication across all project phases and proactively alert management of changes to scope, timelines and resources. 

Skills you should HODL

    • 7+ years experience in fintech or financial services as business analyst, product manager or project manager.
    • Experience in implementing Regulatory and/or Compliance related projects in a regulated financial services firm
    • Experience with brokerage operations and accounting and the transaction. lifecycle from order execution though clearance and settlement to final custody.
    • Intellectual curiosity, honesty, and humility. Desire to learn new skills and also share expertise.
    • Solution oriented, highly-motivated and proactive self-starter with first-principles thinking.
    • Macro-to-micro versatility: strategic mindset coupled with obsessive attention to detail. 
    • Well-rounded interpersonal skills, and ability to interact with diverse personalities. 
    • Outstanding organizational and communication skills and the ability to balance multiple priorities. 
    • Experience and knowledge of cryptocurrency is preferred. Interest and enthusiasm for cryptocurrency is a requirement.

Location Tagging: #EU #US #CANADA #LI-RemoteKraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know

Listed in: , , , , , , , , , , , , , , , , , , , , .

Software Development Engineer, Security

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.As a Software Development Engineer (SDE) at Binance Security, you’ll help to build and manage high performance security platforms and implement automation to address security threats. Our purpose is to build preventive measures, threat discovery and mitigation solutions at scale. You will be on the cutting edge of many security issues for a wide variety of platforms and technologies including cloud services, identity and access management, mobile devices, and virtualisation, all operating at massive scale. You’ll work with data scientists, security engineers, and other software development engineers across multiple teams to design, develop, test, and deliver new security features.

Responsibilities

    • 5+ years of professional software development experience building and operating production systems with at least one modern language such as Python, Java, Go, Perl
    • 3+ years of experience contributing to the architecture, system design, and scaling of new and existing solutions in a distributed, virtualized, or cloud environment
    • Strong understanding of fundamentals in object-oriented design, design patterns, data structures, algorithm design, problem solving, and complexity analysis
    • Understanding of software security concepts such as encryption, signing, and authentication.
    • Understanding of Software Engineering processes and best practices

Requirements

    • Experience developing reliable and scalable software solutions
    • Experience in building distributed services / systems
    • Understanding of security engineering, system and network security, authentication and security protocols, cryptography, or application security
    • Strong ability to communicate with both technical and non-technical audiences
    • Ability to effectively articulate technical challenges and solutions
    • Ability to take a project from scoping requirements through to actual launch of the project
    • Dealing with ambiguous/undefined problems and ability to think abstractly
    • Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

Working at Binance• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Balance life and work with flexible working hours and casual work attireLearn more about how Binancians embody the organization’s , creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our .

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BAP- Operations & Account Management (Post listing)

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Responsibilties

      Operations / Project Management (70%)

    • Manage requests (e.g. Airdrop, token swap) from external partners (i.e. Listed tokens) – E.g. Collect info, FAQs, enquries, negotiation
    • Manage requests from internal teams (e.g. new trading pairs) with listed tokens 
    • Evaluate both internal and external requests (e.g. ROI analysis)
    • Drive new initiatives and be able to deliver quality results on time
    • Perform project management on implementation for successful requests (e.g. stakeholders management, run through different stages of SOP)
    • Optimize structure/process to better manage and execute requests
    • Support risk management and operations optimization projects
    • Support post-mortem and relevant analytics as necessary
    • Account Management (30%)

    • Understand Binance marketing campaigns and products/services
    • Understand needs of listed tokens (business model, product roadmap, etc) to support their growth and success
    • Match relevant campaigns and Binance product/services to listed tokens to support their growth and success
    • Conduct due diligence review of requests from listed projects

Requirements

    • Ability to work at least 6 months
    • Organized, detail oriented and analytical
    • Team player and effective communicator
    • Humble and hardcore, match company core value
    • Proficient with Google suite of products
    • Passion for crypto industry and digital assets
    • Basic understanding of crypto 

Working at Binance• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Balance life and work with flexible working hours and casual work attireLearn more about how Binancians embody the organization’s , creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our .

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Director, Fraud and Payments Risk

The Team

We are seeking a Director of Fraud and Payments Risk to help drive our business through the next stage of growth. This is a critical  role within the company, and will report directly to the VP of Operations. 

This person must have the ability to set and operationalize the strategy for MoonPay’s fraud and payments risk program. They will operate as the directly responsible individual across a team of cross-functional stakeholders including but not limited to product, compliance, legal and operations.

Role and Responsibilities: 

  • Lead MoonPay’s fraud and payments risk program by setting and operationalizing the organization’s strategy through collaboration with internal stakeholders and third party partners
  • Serve as the directly responsible individual across a diverse set of stakeholders, setting and holding accountability for data-driven goal setting and execution
  • Set the standard as a core operator, fully understanding the end-to-end customer journey and achieving a key balance between user safety and experience
  • Collaborate with Product, Engineering, Data and Design in providing business requirements for risk products focused on prevention, detection and response
  • Develop and implement fraud/risk rules and strategies to improve fraud detection accuracy with maximum automation
  • Partner with risk management through joint development of fraud policies, procedures and controls to ensure compliance with third party fraud programs and to create new standards for the web3 industry as a whole
  • Ongoing identification and mitigation of risks related to the organization’s technology, financial operations, and compliance obligations.
  • Work with the data team to develop models, evaluate and improve performance by identifying data gaps or new variables
  • Establish and maintain relationships with external fraud and risk management vendors, including card acquirers, banks and card networks
  • Your role directly impacts MoonPay’s strategic goals in ensuring risk mitigation through identification, investigation, and escalation of chargebacks, disputes, and card fraud globally, and knowing how and when to stop criminal activity whilst keeping our customers safe.

Logistics:

Unfortunately, we are unable to offer visas of any kind at this time!Our interview process usually takes place on Zoom and tends to consist of the following stages:

  • Recruiter interview (~30 minutes)

  • Initial interview (~30-45 minutes)

  • Virtual onsite (2-3 30 minute interviews)

  • Additional conversation (if applicable)

Perks:

  • Equity package 📈
  • Unlimited holidays 🏝
  • Paid parental leave 👶 🍼
  • Home office setup allowance 🪑
  • Working in a disruptive and fast-growing industry where the possibilities are endless 🚀
  • Freedom, autonomy and responsibility 💪

Commitment to  diversity:

At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.

MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.

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Regional Growth Marketing Manager – EU/ROW

Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.Before you apply, please read the  page to learn more about our internal culture, values, and mission.As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to , , and through our products like , , and .Become a Krakenite and build the future of crypto!The TeamThe Growth Marketing team is responsible for delivering user and revenue growth across each of our product verticals and key geographies. It’s a fast-growing team full of some of the best marketing talent in the world, with deep expertise and conviction in the crypto space.As the Regional Growth Marketing Manager for the EU & ROW, you will play a critical role in the leadership and execution of Kraken’s regional growth marketing strategy. As part of our growing growth marketing team, you’ll work in a cross-functional role to bring together the efforts and initiatives run from our central growth team, along with our regional operations teams, product team, finance, and legal. You’ll be the connective tissue between everything we do to drive growth in some of our most important global markets, owning the growth strategy for each of them.The ideal candidate is an ambitious individual who is excited by the challenge of solving tough, often ambiguous problems in this dynamic space. You are able to make well-informed recommendations based on data and analysis, and have a strong background in both delivering regional marketing strategies as well as wider growth marketing playbooks. As this role requires a lot of cross-functional collaboration, strong communication and collaboration skills are key. At the same time, you should be someone that’s not afraid to ‘roll-up your sleeves’ to get things done.This role reports to the VP Growth

The Opportunity

    • Work closely with the Managing Directors in EU & ROW as well as global operations to lead the development and execution of the regional growth strategy (EU/ROW) that will bring in new Consumer, Pro, and Institutional clients.
    • Identify what is most needed and most compelling to existing and potential clients in the focus markets – and feed those insights back into the organization to influence regional and product strategy, prioritization, marketing, investment, and related messaging.
    • Play a major role in shaping our approach internally for how we bring together the various functions that contribute to Kraken’s international growth.
    • Partner with Managing Directors, Regional Operations, Product, and Marketing to deeply understand the business including vision, near-term and long-term goals, operations, technology, regulatory requirements, gaps & opportunities. Contribute to growth targets and our on-going geo-specific growth forecasts.
    • Take a diplomatic approach to involve stakeholders early and get cross-functional work done; be a proactive leader and decision-maker that can rally leaders around a common problem or goal. Being a data-driven storyteller will be essential for success in this role.
    • Working closely with our finance, regional operations, and data teams, define and monitor key performance metrics for regional growth. You’ll be responsible for proactively identifying and surfacing trends to stakeholders across the business.
    • Use quantitative and qualitative analysis to create briefs and narratives that identify opportunities to grow our client base.
    • Align the efforts of our global marketing channel owners and product growth teams to support and prioritize the needs of our regional growth playbooks.

Skills you should HODL

    • Experience (4+ years) in growth marketing, regional marketing, product marketing, or integrated marketing – preferably with a fintech company/brand, and/or technology company/brand. Experience working within industries that face regional regulatory complexities is a bonus.
    • Proven ability to operate in a matrixed analytic skills and the ability to drive data-driven recommendations and decision-making.
    • Experience creating integrated regional marketing plans to support country launch and/or expansion efforts.
    • Experience working with marketing channel and capability owners to shape marketing strategy and drive tactical execution.
    • Expertise in one or more marketing channels is a plus, particularly Acquisition and/or Lifecycle.
    • Executive-level communication skills.
    • Ability to quickly grasp and develop acumen for regulatory, compliance, product, and cultural nuances across multiple countries.
    • Ability to confidently analyze business results and report performance to executive leadership and  cross-functional teams.
    • Ability to influence others to get things done in a timely fashion; balance multiple priorities, adapt to changing business needs and environment, and meet deadlines.
    • Experience and knowledge of cryptocurrency is preferred. Interest and enthusiasm for cryptocurrency is a requirement.

Location Tagging: #UK #EU #LI-AG1Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know

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